Xbaze Terms & Conditions — Know Before You Join

Xbaze is an online gaming platform built specifically for players in Bangladesh. The Terms & Conditions outlined on this page constitute a legal agreement between Xbaze and its members. By creating an account, logging in, or using any of our services, you confirm that you fully agree to these terms.

These Terms & Conditions apply to all Xbaze services — fish games, slots, Live Casino, bingo, Sports Betting, and all other gaming categories. Xbaze reserves the right to update these terms at any time. Members will be notified before any changes take effect.

Xbaze is an entertainment platform. Game outcomes are entirely random and no result is guaranteed. Xbaze does not promise any fixed or guaranteed earnings.

To open an account on Xbaze, the following conditions must be met:

• The applicant must be at least 18 (eighteen) years of age.
• You must provide your correct name, date of birth, phone number, and address at the time of registration.
• Each person may only create one account. If multiple accounts are found, all accounts will be cancelled and the balance may be forfeited.
• Creating an account under someone else's name or with a false identity is strictly prohibited.
• Xbaze's services are for personal entertainment only and may not be used for commercial purposes.

Xbaze reserves the right to reject any application without providing a reason. A copy of a national ID or passport may be requested for account verification. This information is used solely for security purposes.

Deposits on Xbaze can be made via bKash, Nagad, and Rocket. All three mobile banking services allow fast and secure deposits. Xbaze does not accept bank cards or international payment methods.

• Minimum deposit amount: BDT 200.
• Maximum deposit per transaction: BDT 50,000.
• Deposits are usually credited to your account within 1–5 minutes.
• No additional charges apply to deposits.
• Only deposit from your own mobile wallet. Transactions made using someone else's number may be cancelled.

Xbaze does not accept third-party payments. This means deposits must be made from the same mobile number registered to your account. Any deviation from this may result in Xbaze reviewing or rejecting the transaction.

The following rules apply to all withdrawals on Xbaze:

• Minimum withdrawal: BDT 500.
• Maximum withdrawal (per day): BDT 1,00,000.
• Withdrawal requests are typically processed within 15–30 minutes.
• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• Wagering requirements must be fulfilled before any bonus winnings can be withdrawn.

Xbaze does not charge any withdrawal fees; however, your mobile banking operator may apply their own charges. Xbaze is not responsible for those charges.

Xbaze regularly offers its members a variety of bonuses and promotions. Please read the following terms carefully before using any bonus:

• Each bonus has a specific wagering requirement, which is typically 10x to 30x the bonus amount.
• If wagering requirements are not completed within the specified time after claiming a bonus, the bonus will be forfeited.
• The same bonus cannot be claimed more than once.
• Accounts found to be abusing bonuses or attempting to exploit the system will be suspended.
• Xbaze reserves the right to modify or cancel any promotion without prior notice.
• Bonuses may only be used on your own account and cannot be transferred to another account.

To maintain a fair and enjoyable gaming environment, all members must follow the code of conduct below:

• The use of any automated software, bots, scripts, or hacking tools is strictly prohibited.
• Any attempt to manipulate game outcomes is a punishable offense.
• Using abusive language or making threatening remarks toward other players is not permitted.
• Disrespectful behavior toward Xbaze's support team may result in account suspension.
• Attempting to collect bonuses through fraudulent means is strictly prohibited.
• Xbaze's brand, logo, or content may not be used without prior authorization.

Xbaze is committed to operating as a safe and trustworthy platform at all times. Any violation of the above rules may result in action being taken by Xbaze without prior notice.

Xbaze may temporarily suspend or permanently close an account under the following circumstances:

• Providing false or incomplete information during registration.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Attempting unauthorized access to another member's account.
• Money laundering or any other illegal financial activity.
• Account has been inactive for an extended period (over 12 months).

Upon account closure, Xbaze will complete all necessary verification before returning any valid balance. In cases of fraudulent activity, the balance may be forfeited.

Xbaze believes gaming is a form of entertainment, not a source of income. We want every member to enjoy gaming in a healthy and positive way. To support this, Xbaze offers the following tools free of charge:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days.
• Loss Limit: Gaming will be automatically paused if losses exceed a set limit.
• Reality Check: Periodic reminders are sent at set intervals.

Gaming addiction is a serious issue. If you feel that gaming is negatively affecting your daily life, family, or finances, take a break immediately and seek professional help. To learn more, visit our Responsible Gaming View page.

If you have a dispute or complaint with Xbaze, please follow the steps below:

• Step 1: Reach out directly via support chat or email and describe your issue.
• Step 2: Xbaze's support team will provide an initial response within 48 hours.
• Step 3: A final decision will be communicated within 7 business days for complex cases.
• Step 4: If you are not satisfied with the outcome, you may refer the matter to an independent third-party arbitrator.

Xbaze takes all complaints seriously. Our goal is to ensure every issue is resolved promptly and fairly. The relevant balance may be temporarily frozen while a dispute is under review.

Xbaze reserves the right to update these Terms & Conditions, in part or in full, at any time. Changes take effect as soon as they are published on the site. Members will be notified by email or SMS for any significant updates.

Continued use of Xbaze after any changes have been made constitutes your acceptance of the updated Terms & Conditions. If you do not agree to the new terms, you may request to close your account. Xbaze always keeps the latest version of these Terms & Conditions published on this page.